Claims Services

When Incidents Occur, Experience Matters

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Our Claims Philosophy

At MAXWELL BROKER, we understand that when a claim occurs, you need more than just paperwork - you need a dedicated partner who will stand by your side throughout the entire process. Our claims philosophy is built on three core principles:

Rapid Response

Time is critical in marine claims. Our team responds within hours, not days, ensuring immediate support when you need it most.

Expert Advocacy

We leverage our deep industry knowledge and strong insurer relationships to advocate for fair settlements on your behalf.

Client-First Approach

Your interests are our priority. We guide you through every step, ensuring transparency and keeping you informed at all times.

Claims Services

Our 6-Step Claims Process

A systematic approach to ensure your claim is handled efficiently from notification to settlement.

1

Incident Notification

Report your claim 24/7 via phone, email, or our online portal. Our team acknowledges receipt within 2 hours and initiates the claims process immediately.

2

Emergency Response

For urgent situations, we coordinate immediate assistance including emergency repairs, salvage operations, and damage mitigation to minimize losses.

3

Survey & Investigation

We appoint qualified surveyors and adjusters to assess damages, gather evidence, and establish the facts. All investigations are conducted thoroughly and impartially.

4

Documentation Review

Our experts compile and review all documentation including survey reports, repair invoices, cargo manifests, and supporting evidence to build a comprehensive claim file.

5

Insurer Negotiation

We negotiate directly with insurers on your behalf, leveraging our market expertise and relationships to achieve fair and prompt settlement of your claim.

6

Settlement & Recovery

We ensure timely payment of settled claims and pursue subrogation recoveries where applicable, maximizing your financial recovery from third parties.

Our Claims Team Expertise

Dedicated professionals with decades of combined experience in marine insurance claims handling.

50+
Years Combined Experience
$500M+
Claims Settled
98%
Client Satisfaction
24/7
Emergency Support

Technical Expertise

  • Master Mariners & Marine Engineers on staff
  • Certified Insurance Claims Professionals
  • Average 15+ years industry experience per handler

Global Network

  • Correspondents in 200+ ports worldwide
  • Direct relationships with major P&I clubs
  • Lloyd's and company market access

Types of Claims We Handle

Comprehensive claims management across all marine insurance categories.

Hull & Machinery

P&I Claims

Cargo Claims

Liability Claims

Pollution Claims

Wreck Removal

War Risks

General Average

Crew Injury

FD&D Disputes

Cyber Claims

Offshore Energy

24/7 Emergency Claims Hotline

Marine incidents don't wait for business hours. Our emergency response team is available around the clock.

Emergency Hotline

+44 20 7423 1111

Available 24 hours, 7 days a week

Email Claims

info@maxwellbroker.com

Response within 2 hours

Live Chat

Online Portal

Instant messaging support

Claims Portal

Our secure online claims portal provides clients with 24/7 access to manage and track their claims. The intuitive platform streamlines the claims process and keeps you informed every step of the way.

Submit Claims Online

Easy-to-use forms for quick claim submission with document upload capability.

Real-Time Tracking

Monitor the status of your claims from submission to settlement in real-time.

Document Management

Secure storage and easy access to all claim-related documents and correspondence.

Direct Communication

Message your claims handler directly through the secure portal messaging system.

Access Claims Portal

Portal Benefits

  • Reduce claim processing time by up to 40%
  • Secure, encrypted document storage
  • Mobile-friendly interface
  • Automated status notifications
  • Complete claims history archive

Frequently Asked Questions

Find answers to common questions about our claims process and services.

Claims should be reported as soon as reasonably practicable, ideally within 24-48 hours of the incident. Early notification allows us to provide immediate support, appoint surveyors promptly, and preserve evidence. Delayed reporting may affect your coverage, so we recommend contacting us immediately when an incident occurs.
Required documentation varies by claim type but typically includes: completed claim form, policy documents, survey reports, photographs of damage, repair invoices and estimates, cargo documentation (for cargo claims), crew medical reports (for injury claims), and any relevant correspondence. Our claims team will provide a specific checklist based on your claim type.
The timeline varies depending on claim complexity. Straightforward claims may be settled within 30-60 days, while complex claims involving extensive damage, multiple parties, or legal proceedings can take several months. We prioritize efficiency and keep you informed throughout the process. Our average settlement time is 25% faster than industry standards.
Claims history is one factor insurers consider at renewal. However, the impact depends on the nature and frequency of claims, as well as market conditions. We work proactively with insurers to present claims in the best context and negotiate favorable renewal terms. Many single claims, especially those involving clear third-party fault, may have minimal impact on premiums.
Yes, you generally have the right to choose your own surveyor and repair facility. However, we recommend coordinating with us first as we have established relationships with reputable surveyors and repair yards worldwide who understand insurer requirements. This can help streamline the claims process and avoid potential disputes over repair costs or survey findings.
If your claim is denied, we will review the insurer's reasoning and advise on next steps. We can challenge denials we believe are unjustified by providing additional documentation, expert opinions, or legal analysis. Our advocacy extends through the entire process, including formal appeals and, if necessary, alternative dispute resolution or arbitration.
Absolutely. We have a global network of correspondents, surveyors, and legal representatives in over 200 ports worldwide. Whether your incident occurs in the North Sea, South China Sea, or anywhere in between, we can provide local support and expertise to manage your claim effectively.
Hull & Machinery (H&M) insurance covers physical damage to your vessel, including collision damage, fire, machinery breakdown, and other perils. P&I (Protection & Indemnity) covers third-party liabilities such as crew injury, cargo damage, pollution, and wreck removal. We handle both types of claims and understand the interplay between these coverages.

Submit a Claim Inquiry

Complete the form below and our claims team will respond within 2 hours during business hours.

Need Immediate Assistance?

For urgent claims requiring immediate attention, please contact our 24/7 emergency hotline directly. Our team is standing by to assist you.

Emergency Hotline
+44 20 7423 1111
Claims Email
info@maxwellbroker.com
Office Address
10 Lloyd's Avenue, London EC3V 3AX
Business Hours
Mon-Fri: 8:00 AM - 6:00 PM GMT

Claim Inquiry Form